In this joint presentation, Inavero’s Eric Gregg and Rainmaker’s Adelaide Ness will explore why service quality matters; the impact it can have on factors such as retention, differentiation, and client acquisition; and how to measure it with Net Promoter Score methodology. Then they will cover how to address client feedback and service quality metrics with philosophies and strategies to instill a culture of service excellence throughout a firm.

Click here to access the full recording on the Service Measurement to Service Excellence Webinar.